Which places are visited during the expedition?

The route includes visits to: Laguna Verde Dalí Desert Sol de Mañana Geysers Laguna Colorada Valle de las Rocas Train Cemetery Colchani Incahuasi Island Uyuni Salt Flat

What is the difference between a luxury programme and a backpacker programme?

Luxury programmes offer premium hotels, private rooms, better services and greater comfort during the expedition, while backpacker programmes are more basic and lower in price.

Where does the programme end?

The route ends in Uyuni, Bolivia, so you can continue your trip towards other Bolivian destinations.

What does it mean that the programme is one-way?

It means the tour starts in San Pedro de Atacama and ends in Uyuni, without returning to Chile.

What is the best time to visit the Uyuni Salt Flat?

The Uyuni Salt Flat can be visited all year round: Dry season (April to November): white, dry landscapes. Wet season (December to March): the chance to see the famous mirror effect.

What is the mirror effect of the Uyuni Salt Flat?

It is a natural phenomenon that occurs during the rainy season, when a thin layer of water covers the salt flat and creates reflections similar to a giant mirror.

Does it get very cold during the trip?

Yes. Temperatures can drop below zero at night and in the early morning, especially in winter and in the higher-altitude sections.

What documents do I need to travel from Chile to Bolivia?

You must bring your passport or a valid document according to your nationality, and check the immigration requirements in advance.

What clothing is recommended for the Uyuni Salt Flat?

We recommend thermal clothing, a windbreaker jacket, gloves, a hat, sunglasses, sunscreen and comfortable footwear for cold and altitude.

Luxury Uyuni One Way

3 days / 2 nights (one way)

Experiences

Hotel
Transportation
Guide

Experience a premium expedition across the Bolivian altiplano and the Uyuni Salt Flat in 3 days / 2 nights, starting in San Pedro de Atacama and ending in Uyuni.

This one-way program is ideal for those who want to continue their journey through Bolivia toward destinations such as La Paz, Sucre or Potosí, combining adventure, comfort and a high-end experience.

Aboard 4x4 vehicles you will travel through singular landscapes such as Laguna Verde, Laguna Blanca, the Dalí Desert, Laguna Colorada, the Siloli Desert, the Stone Tree, the Sol de Mañana Geysers, altiplanic hot springs, Incahuasi Island and the vast Uyuni Salt Flat.

The experience includes premium accommodations, private rooms and first-rate dining, with services designed to enjoy the altiplano in greater comfort. Depending on availability, well-known hotels such as Palacio de Sal and selected boutique accommodations are considered.

Depending on the season, you can enjoy the famous mirror effect of the salt flat or its immense white surfaces during the dry season.

Duration: 3 days / 2 nights
Route: San Pedro de Atacama → Uyuni
Transport: Shared 4x4 vehicle
Reference price: from USD 3,700 per person

The price shown is for reference only. The final rate is confirmed when you request a specific travel date, since it can vary according to season, availability and the accommodations selected.

Day 1 | Lagoons and Altiplano LandscapesActivity 1 of 7

Departure from San Pedro de Atacama

We begin the adventure heading toward the Bolivian border. At Hito Cajón we'll complete the immigration procedures and switch to the 4x4 vehicle to start our crossing of the altiplano.

Laguna Verde and Licancabur Volcano

Our first great Bolivian postcard: the waters of Laguna Verde contrasting with the imposing silhouette of the Licancabur Volcano and the vastness of the Andes.

Dalí Desert

We'll cross one of the most surreal landscapes of the altiplano, where mountains, rock formations and wide open plains evoke the paintings of Salvador Dalí.

Chalviri Hot Springs

A perfect pause to relax in natural hot springs, enjoying the silence and the extraordinary high-altitude landscapes.

Steam venting from geothermal fumaroles across a barren high-altitude volcanic landscape at Sol de Mañana, Bolivia

Sol de Mañana Geysers

We'll discover an impressive geothermal field of fumaroles, steam and bubbling mud pools in full activity, at almost 5,000 meters of altitude.

Laguna Colorada

We'll visit one of the wonders of the Eduardo Abaroa Reserve, known for its intense reddish tones and for sheltering numerous flamingo colonies.

Mallku Cueva lodge glowing with warm lights at dusk, nestled against massive red rock formations in a desert landscape

Overnight at Jardines de Mallku Cueva

We close the day at a welcoming hotel built into the rocky landscape of Villa Mar, a comfortable place to rest after our first day of exploration.

Ancient red ochre pictographs depicting human figures and animals painted on a cracked sandstone rock surface.

Tomas Lakjas: rock art and necropolis

We start the day discovering archaeological remains and ancient rock paintings that reveal part of the history and culture of the altiplano communities.

Aerial view of eroded red rock ruins at Italia Perdida, Bolivia, with two small SUVs parked nearby and Andean plains beyond

Valley of the Rocks and Italia Perdida

We'll travel through a surprising setting of giant volcanic formations shaped by time, among them the enigmatic Italia Perdida.

Laguna Catal surrounded by rugged red rock formations, green wetland grasses, and Andean mountains under a cloudy sky

Vinto and Catal Lagoons

We continue among quiet high Andean lagoons surrounded by mountains and wide landscapes, in one of the least traveled sections of the journey.

Alota, Culpina K and San Cristóbal

We'll pass through small altiplano villages until we reach San Cristóbal and its distinctive church, getting closer to the life and culture of this remote Bolivian region.

Train Cemetery

We arrive at one of the most singular places in Uyuni, where old locomotives and wagons rest in the middle of the desert, creating a unique setting for photography.

Overnight at Palacio de Sal

An exceptional night on the edge of the salt flat at the emblematic Palacio de Sal, built with salt blocks and designed to enjoy this landscape with a higher level of comfort.

4WD vehicles parked along a dusty road beside the Colchani artisan market stalls under a clear blue sky

Colchani and the salt tradition

We'll visit the artisan market of Colchani and learn about the traditional process of extracting and processing salt, an activity deeply tied to local life.

Entering the Uyuni Salt Flat

We head into the largest salt flat in the world, where the horizon seems to have no limits and the landscape shifts between an endless white and the famous mirror effect, depending on the season.

Isla Incahuasi covered in tall cacti overlooking the vast white Salar de Uyuni salt flat in Bolivia under cloudy skies

Incahuasi Island and giant cacti

In the very heart of the salt flat we'll visit this extraordinary island covered in giant cacti, surrounded by sweeping views of the immense white desert.

Group of five people toasting with wine glasses at an outdoor lunch on the Salar de Uyuni salt flat, Bolivia

Lunch in the middle of the Salt Flat

We'll have lunch surrounded by the vastness of the Uyuni Salt Flat, turning a pause in the route into one of the most memorable moments of the trip.

Yellow clock tower and pink colonial building on a sunny plaza in Uyuni, Bolivia, with pedestrians and vehicles nearby

Transfer to Uyuni and end of the tour

After lunch on the Uyuni Salt Flat, we'll transfer to the city of Uyuni, where this unforgettable adventure across the Bolivian altiplano comes to an end.

Location data is only shown as a references and may differ from reality.

Physical Demand

medium low

Easy physical activity with short walks over mostly flat or slightly uneven terrain. Despite the low physical demand of the walks, the expedition reaches altitudes above 4,500 meters above sea level, so the altitude, the cold and the long drives can cause fatigue or headaches. We recommend doing this program after several days of acclimatization in San Pedro de Atacama.

Experience

For Everyone

No previous experience needed.

Day 1 | Lagoons and Altiplano Landscapes

Departure from San Pedro de Atacama

We begin the adventure heading toward the Bolivian border. At Hito Cajón we'll complete the immigration procedures and switch to the 4x4 vehicle to start our crossing of the altiplano.

Laguna Verde and Licancabur Volcano

Our first great Bolivian postcard: the waters of Laguna Verde contrasting with the imposing silhouette of the Licancabur Volcano and the vastness of the Andes.

Dalí Desert

We'll cross one of the most surreal landscapes of the altiplano, where mountains, rock formations and wide open plains evoke the paintings of Salvador Dalí.

Chalviri Hot Springs

A perfect pause to relax in natural hot springs, enjoying the silence and the extraordinary high-altitude landscapes.

Sol de Mañana Geysers

We'll discover an impressive geothermal field of fumaroles, steam and bubbling mud pools in full activity, at almost 5,000 meters of altitude.

Laguna Colorada

We'll visit one of the wonders of the Eduardo Abaroa Reserve, known for its intense reddish tones and for sheltering numerous flamingo colonies.

Overnight at Jardines de Mallku Cueva

We close the day at a welcoming hotel built into the rocky landscape of Villa Mar, a comfortable place to rest after our first day of exploration.

Day 2 | Rock Valleys and Andean Villages

Tomas Lakjas: rock art and necropolis

We start the day discovering archaeological remains and ancient rock paintings that reveal part of the history and culture of the altiplano communities.

Valley of the Rocks and Italia Perdida

We'll travel through a surprising setting of giant volcanic formations shaped by time, among them the enigmatic Italia Perdida.

Vinto and Catal Lagoons

We continue among quiet high Andean lagoons surrounded by mountains and wide landscapes, in one of the least traveled sections of the journey.

Alota, Culpina K and San Cristóbal

We'll pass through small altiplano villages until we reach San Cristóbal and its distinctive church, getting closer to the life and culture of this remote Bolivian region.

Train Cemetery

We arrive at one of the most singular places in Uyuni, where old locomotives and wagons rest in the middle of the desert, creating a unique setting for photography.

Overnight at Palacio de Sal

An exceptional night on the edge of the salt flat at the emblematic Palacio de Sal, built with salt blocks and designed to enjoy this landscape with a higher level of comfort.

Day 3 | The Uyuni Salt Flat

Colchani and the salt tradition

We'll visit the artisan market of Colchani and learn about the traditional process of extracting and processing salt, an activity deeply tied to local life.

Entering the Uyuni Salt Flat

We head into the largest salt flat in the world, where the horizon seems to have no limits and the landscape shifts between an endless white and the famous mirror effect, depending on the season.

Incahuasi Island and giant cacti

In the very heart of the salt flat we'll visit this extraordinary island covered in giant cacti, surrounded by sweeping views of the immense white desert.

Lunch in the middle of the Salt Flat

We'll have lunch surrounded by the vastness of the Uyuni Salt Flat, turning a pause in the route into one of the most memorable moments of the trip.

Transfer to Uyuni and end of the tour

After lunch on the Uyuni Salt Flat, we'll transfer to the city of Uyuni, where this unforgettable adventure across the Bolivian altiplano comes to an end.

Frequently Asked Questions

A luxury programme combines the adventure of the Uyuni Salt Flat with better accommodation, privacy and rest during the expedition.

Unlike backpacker or standard comfort programmes, this experience includes premium hotels, private rooms and better services so you can travel across the Bolivian altiplano with greater comfort.

The programme starts in San Pedro de Atacama with a transfer to the border between Chile and Bolivia.

A one-way programme means the route starts in San Pedro de Atacama and ends in Uyuni, Bolivia.

It is ideal for travellers who want to keep exploring Bolivia without returning to Chile.

Yes. Because of the extreme altitude of the route, we recommend spending several days in San Pedro de Atacama before starting the expedition.

The route includes visits to:

Laguna Verde
Dalí Desert
Sol de Mañana Geysers
Laguna Colorada
Valle de las Rocas
Train Cemetery
Colchani
Incahuasi Island
Uyuni Salt Flat

Included

Transfers
In Chile with a van and in Bolivia with a 4x4 vehicle
Driver (only spanish speaking)
Serves as coordinator during the trip
Accommodations according to program
Expert advice and coordination
Personalized guidance and coordination of your experience via phone, email, webchat, WhatsApp, and scheduled video calls.
Booking Fee – Reservation Management
Included in the final price. This fee covers the administrative expenses associated with managing and confirming the reservation, processing payments, and coordinating the service with local operators.

Not Included

Visas and visa processing if required
Guide/Translator
It can be requested for an additional cost for the group.
Tickets to parks and museums
Park tickets are subject to change without prior notice, so it is recommended to reconfirm before leaving for the tours.
Medical, accident or travel insurance
Medical, accident or travel insurance

General Conditions

The driver is also your guide: a local Spanish-speaking guide. You can also request this tour with an English-speaking guide on a private basis.

Commercial Conditions

Cancellation Policies

Cancellations with 10 days or more before the service date: 90% refund.
Cancellations with 9 days or less before the service date are not eligible for a refund.

Other Conditions

Minimum 2 passengers; if there is only 1 passenger, the rate for 2 people must be paid.
The company reserves the right not to operate any of these excursions due to force majeure.
Passengers must return to the vehicle at the times set by the guide during the excursion, and follow all recommendations and instructions. It is the passenger's responsibility to be at the indicated meeting point at the stated time; otherwise, the passenger must pay for and arrange their own return transport.
No-show at departure time, without prior documented cancellation, or late arrival, will result in the TOTAL loss of the amount paid for the SERVICE.
The company is not liable for any accident and/or personal harm caused by the passenger's own carelessness.
The passenger understands that this trip takes place above 4,000 meters above sea level and that this may result in what is known as altitude sickness.
The passenger is responsible for being in good health or for having undergone medical check-ups prior to the trip.
The company is not responsible for the loss of personal items left inside vehicles or accommodations.
Park and museum entrance fees are NOT INCLUDED, unless expressly included in the program.
Park entrance fees may change without prior notice, so we recommend reconfirming before departing on the tours.
Prices subject to change without prior notice.
Bookings are valid once the requested payment and/or deposit has been made.

Cancellation Policies

Date changes and/or cancellations at no cost up to 7 days before check-in
After the stated date, the charge will be 100%

Our apply on everything not mentioned before.

Last updated: march 15th 2026

This document is a translation of the original Spanish version. In the event of any conflict or discrepancy between the two, the Spanish version shall prevail.

Great Chile SpA – Great Chile

These terms and conditions regulate the purchase of tourism services offered by Great Chile SpA (hereinafter “Great Chile”), through its digital platforms, websites torresdelpaine.com, sanpedroatacama.com, uyuni.cl, and other websites, sales channels, or associated sales representatives.

By making a reservation or purchasing tourism services, the client declares that they have read, understood, and fully accepted these terms and conditions.

1. General Conditions

All prices published by Great Chile are subject to change without prior notice until the reservation is confirmed and paid.
The prices published by Great Chile correspond to the final value of the service and include applicable taxes and administrative costs associated with the booking management (booking fee), unless expressly stated otherwise.
Tourism programs include only the services expressly indicated in the description of each product.
It is the passenger’s responsibility to evaluate their health condition and physical fitness before booking, ensuring it is compatible with the level of difficulty of the excursion or activity.
Many activities take place in high-altitude areas or locations with particular geographic conditions; therefore, consulting a health professional beforehand is recommended if there are any doubts.
Great Chile is not responsible for accidents resulting from imprudence, negligence, or failure to follow safety instructions by the passenger.
Likewise, the company is not responsible for theft, loss, or damage to personal belongings during transfers, excursions, or tourism programs.

2. Customer Responsibility

The customer or passenger is responsible for:

Providing accurate and complete personal information for all passengers when making the reservation.
Informing relevant medical conditions that could affect participation in an activity.
Complying with schedules, meeting points, and safety instructions provided by guides or service providers.
Possessing valid travel documentation, including passport, visas, or other immigration requirements when applicable.

Great Chile will not be responsible for unused services due to delays, lack of documentation, or failure to comply with schedules by the passenger.

Likewise, Great Chile will not be responsible when delays in the provision of a service — for any reason, including weather conditions, operational issues, or force majeure — affect the performance of other services or reservations contracted by the passenger.

Great Chile will not be responsible for additional expenses, loss of services, travel modifications, or interruptions caused by circumstances beyond its control, such as adverse weather conditions, natural events, delays or cancellations of air, sea, or land transport, strikes, social unrest, decisions of authorities, operational failures of third parties, or other force majeure events.

Furthermore, Great Chile is not responsible for costs incurred by the passenger if, due to personal reasons, medical issues, accidents, or any other circumstance unrelated to the company, the passenger must abandon the program before completion or requires assistance, rescue, or evacuation during the trip.

For such situations, Great Chile strongly recommends purchasing travel insurance that covers cancellations, trip interruption, medical expenses, evacuation, repatriation, and other contingencies related to tourism activities.

3. Reservations and Confirmation

Reservations made through the website or digital channels are subject to confirmation once payment has been received.
Reservations that are not fully paid at the end of the purchase process may be automatically cancelled by the system without manual intervention.
If a new reservation is made later, prices may vary compared to the initial quotation.
The reservation confirmation sent by Great Chile constitutes the official proof of the contracted service and will be considered valid evidence in the event of reviews, payment disputes, or verification by financial institutions.

4. Reservation Modifications

Once the reservation is confirmed, it is not possible to modify passenger information for online purchases.
Pre-established programs do not allow route changes, name changes, or refunds unless expressly authorized by the final service provider.
In exceptional cases where date or schedule changes are authorized, penalties or additional charges may apply according to the policies of the tourism provider.

All modification requests must be submitted in writing to:

reservas@greatchile.com

5. Cancellations

Cancellations of tourism services will be subject to:

The cancellation policies defined by the final operator or service provider, which are published on the product description page.
Administrative and banking fees associated with processing the reservation.

Cancellation requests must be made before the start date of the service. Otherwise, the service will be considered used and will lose its validity.

The client acknowledges and accepts that refund determinations will be defined by the final tourism service provider according to their operational and cancellation policies.

6. Booking Fee – Reservation Management

The booking fee corresponds to administrative costs associated with the management and confirmation of the reservation, including but not limited to:

payment processing
availability verification
reservation management
coordination of services with operators or local providers

This charge forms part of the total service price and corresponds to administrative costs incurred in the reservation process.

Unless expressly stated otherwise, the booking fee is non-refundable.

7. Refund Policy

If a refund authorized by the service provider applies:

Great Chile will apply administrative and banking fees associated with payment processing and refund management.
These charges correspond to:
- 5% of the total service value for cancellations due to weather conditions or force majeure, corresponding to the booking fee associated with the reservation management.
- 10% of the total service value for cancellation requests made by the client within the allowed cancellation period.

Refund Conditions

• Refunds will be issued through the same payment method used for the original purchase whenever possible.
• If this payment method is not available, additional costs associated with the alternative refund method must be assumed by the client.
• In such cases, the refund amount may be affected by additional processing costs, which will be communicated to the client beforehand.

Processing Time

The estimated time to process authorized refunds is up to 30 business days.

8. No Show

If the passenger does not appear at the scheduled time or meeting point, the service will be considered No Show, and there will be no right to refund or rescheduling.

9. Operational Changes

Great Chile and its providers reserve the right to:

modify departure times
change the order of activities
substitute services with others of equal or higher category when possible

when necessary for operational, weather, safety, or availability reasons.

10. Weather and Natural Conditions

Excursions and tourism programs may be affected by weather conditions, natural events, or decisions by local authorities.

In the event of cancellations due to safety reasons or force majeure, the activity may be:

rescheduled, or
replaced with an equivalent service, subject to availability.

The client acknowledges that many destinations offered by Great Chile are remote natural areas where weather, operational, or safety conditions may change unexpectedly. In such cases, itineraries may be modified by operators to ensure passenger safety without generating additional compensation.

Great Chile is also not responsible for the total or partial loss of contracted services when this results from delays, cancellations, or changes in flights, buses, boats, or other transportation used by the passenger to reach the destination or service starting point.

11. Force Majeure

Great Chile shall not be responsible for cancellations, modifications, or interruptions resulting from force majeure events such as:

extreme weather conditions
natural disasters
strikes
social conflicts
closures of parks or protected areas
decisions by local or governmental authorities
pandemics or health emergencies

12. Payment Methods

Great Chile accepts the following payment methods:

bank transfers within Chile
national and international credit cards
national and international debit cards
national and international prepaid cards
payments via PIX processed through virtual payment platforms (Virtual POS)
payments in US dollars (USD) processed through the Stripe payment platform

In the case of international payments processed through Stripe, the charge may be processed through NG Mundo Group, which acts as a payment processor or intermediary for international transactions associated with Great Chile.

Depending on the payment method used, the charge on the customer’s statement may appear under the name Great Chile, NG Mundo Group, or the corresponding payment platform.

For international payments, the final amount charged may vary slightly due to bank fees, currency conversions, or exchange rate variations applied by the card-issuing bank.

13. Payment Disputes and Chargebacks

By making a reservation or purchase with Great Chile, the client expressly authorizes the charge corresponding to the contracted service through the selected payment method.

If the client files a dispute or chargeback with their bank or card issuer, Great Chile reserves the right to:

present the reservation confirmation, payment receipts, communications with the client, and acceptance of these terms and conditions as supporting documentation
provide additional evidence of the contracted service, including the participation of NG Mundo Group as the payment processor
suspend or cancel future services associated with the client until the dispute process is resolved
take legal action in the event of unjustified chargebacks

The client agrees to contact Great Chile first to resolve any issues related to the reservation before initiating a dispute with their financial institution.

14. Travel Insurance

Great Chile strongly recommends that all passengers purchase international travel insurance covering:

trip cancellations
transport delays or interruptions
medical expenses
baggage loss
contingencies related to tourism activities

The purchase of this insurance is the sole responsibility of the passenger.

15. Jurisdiction and Applicable Law

These terms and conditions are governed by the laws of the Republic of Chile.

Any dispute arising from services contracted with Great Chile shall be subject to the jurisdiction of the courts of Santiago, Chile, with the parties waiving any other jurisdiction.

16. Company Information

Company Name: Great Chile SpA
Tax ID (RUT): 76.978.647-3

Address:
Av. San José María Escrivá de Balaguer 13,105
Office 717
Lo Barnechea
Santiago – Chile

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If you are Chilean, choose Chile (CL) — even if you currently live in another country.

Message

During the booking process we will request the following data per traveler: Full Name, Age, Nationality, Passport Number, Mail, Phone Number, Allergies.

Last updated: May 14, 2026

At GreatChile we value the privacy of those who visit our sites and use our services. This policy explains what personal data we collect, the purposes for which we process it, who we share it with, and what rights you have over it. It is written in accordance with Chilean law (Law No. 19.628 on the Protection of Private Life and its amendments) and applies criteria aligned with the European Union General Data Protection Regulation (GDPR) for visitors from European jurisdictions.

1. Identity of the data controller

Legal name: Great Chile SPA
Tax ID (RUT): 76.978.647-3
Business address: Av. San José María Escrivá de Balaguer 13.105, Oficina 717, Lo Barnechea, Santiago, Chile
Operated websites: greatchile.com, greatpatagonia.com, torresdelpaine.com, sanpedroatacama.com, valparaiso.com, aysen.com, rutahistorica.cl, salaruyuni.cl, and associated subdomains.
Privacy contact email: privacidad@greatchile.com
Phone: +56 223 347 802

2. What data we collect and for what purpose

2.1 Data you provide to us

Source	Typical data	Purpose
Inquiry and booking forms (quote, contact, booking)	First name, last name, country of residence, email, phone/WhatsApp, travel dates, number of passengers, ages where applicable, customer notes, flight number and schedule where applicable	Attend to your inquiry, prepare the quote, coordinate the service with the corresponding providers, and confirm the booking.
Passenger data (full form prior to payment)	Full name of each passenger, ID / passport numbers, dates of birth, nationality	Issue named vouchers, comply with provider requirements (lodging, airlines, national parks), comply with Chilean tax obligations.
Payment data	Credit/debit card details or payment instrument data (bank transfer, PIX, etc.), depending on the chosen method	Process the booking payment. Payment-method data is processed directly by the providers listed in §4.2 (Stripe, Transbank, Virtualpos, Global66) and is not stored on our servers.
Communications with our chat (Freshchat)	Messages you send through the chat widget	Attend to online inquiries.
Reviews and ratings	Name (or pseudonym), rating, and comment	Publication of reviews on the corresponding pages, with your authorisation at the time of submission.

2.2 Data collected automatically

Technical browsing data: IP address, browser identifier (user-agent), preferred language, referring site, pages visited, date and time of visits. Collected through the server and, when you give consent, through cookies.
Internal analytics data: when you give your analytics consent, we record aggregated metrics of your visit in our database (sessions, pages viewed, referrer, language, time on site). This data is independent of Google Analytics (see §4.2) and stays exclusively under our control, on our own infrastructure.
Cookies and similar technologies: see §6 for details. The current list of cookies and their purpose is shown in our consent-management banner, where you can adjust your preferences at any time.

2.3 Data we do NOT request

We do not request special categories of data (racial or ethnic origin, political opinions, religious beliefs, health data, sexual life, biometric data). If on your own initiative you include health information relevant to your trip (for example, dietary restrictions or medical requirements) in the notes field, we process it exclusively to coordinate your service and for the time strictly necessary.

2.4 Technical data we do NOT store

By design of our system, we do not store the IP address or browser identifier (user-agent) in form-submission records. This data may be logged temporarily in the server logs (see §7) but is not associated with your submission.

3. Legal basis for processing

The processing activities described in this policy rely on the following legal grounds:

Performance of a contract or pre-contractual measures (GDPR art. 6.1.b / Law 19.628 art. 4): handling your inquiry, preparing the quote, managing the booking, and providing the travel service you request.
Consent (GDPR art. 6.1.a / Law 19.628 art. 4): express acceptance of this policy when submitting a form, and granular consent for non-essential cookies through our consent-management banner.
Legal obligation (GDPR art. 6.1.c / Law 19.628 art. 4 final paragraph): retention of tax and accounting records as required by Chilean law.
Legitimate interest (GDPR art. 6.1.f): site security, fraud prevention, operational improvements based on aggregated, non-identifiable data.

4. Who we share your data with

We share personal data only with third parties strictly necessary to provide the service you request, and under agreements that bind them to process the data solely for that purpose.

4.1 Tourism service providers

We share your data with providers only in two situations, and only the strictly necessary data in each case:

(a) To perform the contracted service. When we confirm a booking, we transfer the strictly necessary data — and only the strictly necessary data — to the operators and providers that appear in your itinerary: hotels, tour operators, ground and air transport companies, national parks, and other tourism providers. This transfer is essential to materialise the booking. Each provider uses the data exclusively to deliver the contracted service.
(b) To respond to a message directed at a provider. Some of our forms are designed for the visitor to inquire directly with a specific provider (for example, an inquiry directed at a hotel). In those cases, your message and your contact data are forwarded to that provider so they can reply. We retain a technical copy of the submission for one month (see §7).

4.2 External processors

Provider	Function	Shared data	Main location
Stripe, Inc.	Card payment processing in international currencies (mainly USD). Because Stripe does not operate directly in Chile, the merchant account that receives these payments is operated by NG Mundo Group (see next row)	Order ID, amount. Card data is processed directly within Stripe’s environment (PCI-DSS) and is not stored on our servers	United States
NG Mundo Group	US-based payment intermediary, commercially affiliated with Great Chile SPA. Operates the Stripe merchant account that receives our customers’ card payments and transfers them to Great Chile SPA via international bank transfer	Cardholder name, billing address (when Stripe captures it), amount, order ID	United States (Miami, Florida)
Transbank S.A. (Webpay)	Card payment processing in Chilean pesos (CLP)	Order ID, amount. Card data is processed directly within Transbank’s environment and is not stored on our servers	Chile
Virtualpos SpA	PIX payment processing for customers in Brazil	Order ID, amount, and data required by the PIX flow (cardholder name, CPF where applicable)	Chile
Global 81 SpA (Global66)	Reception of international bank transfers in local currencies	Order ID, amount, source-account and account-holder data	Chile
Freshworks Inc. (Freshdesk, Freshchat)	Support ticketing system and unified messaging. Freshchat consolidates in a single inbox the conversations from the site chat and from the external channels WhatsApp Business, Instagram Direct, and Facebook Messenger (the latter provided by Meta Platforms, Inc. — see next row)	Name, email, content of the inquiry or conversation	United States / India
Meta Platforms, Inc. (WhatsApp Business, Instagram Direct, Facebook Messenger)	Channels for receiving messages that the customer sends through Meta’s networks. Conversations are automatically routed to our Freshchat inbox. Use is strictly reactive and transactional: we reply to customer-initiated messages and do not use these channels for marketing campaigns	Profile identifier on each network, message content, phone number where applicable (WhatsApp)	United States
Google LLC — Analytics 4 + Tag Manager	Aggregated site-usage metrics	Technical identifiers, navigation events — only when you give analytics consent	United States
Google LLC — Ads (conversions)	Measurement of advertising-campaign effectiveness	Conversion identifiers, objective event — only when you give marketing consent; blocked by our consent-management system until then	United States
Google LLC — reCAPTCHA	Protection against automated abuse on forms	Technical browser identifiers, behaviour during interaction with the form	United States
Google LLC — Workspace (Gmail / Vault)	Sending and receiving email communications between GreatChile and our customers and providers	Email content and metadata	United States / European Union
Meta Platforms, Inc. (Pixel, via Google Tag Manager)	Measurement of advertising campaigns on Meta	Conversion-event identifiers — only when you give marketing consent; blocked by our consent-management system until then	United States
Calendly, LLC	Scheduling of appointments with advisors	Name, email, selected time	United States
Trustindex Kft.	Aggregated display of reviews	Reading of identifiers from review platforms	European Union (Hungary)
Cloudflare, Inc.	Distribution network and protection against abuse for the integrated external services (Freshchat, Calendly, etc. operate behind Cloudflare)	Technical browser data, IP	United States
Defiant, Inc. (Wordfence)	Protection and firewall system for our sites. Analyses incoming traffic, blocks IP addresses associated with attacks, and maintains local lists updated through a global threat feed. To feed that feed, it may transmit technical information about traffic identified as malicious (including IPs and attack patterns) to its headquarters	Visitor IP addresses and technical traffic data, mainly when suspicious activity is identified	United States
Siete PM SpA (RUT 76.701.118-0)	Managed hosting: technical administration of the servers and operational maintenance of the site. Maintains two backup layers (see §7): a daily copy overwritten in each cycle, and a small set of older point-in-time backups (up to 24 months), kept as contingency against security incidents detected after the fact.	Technical server access; under normal operating conditions they do not consult the contents of the database	Chile
DigitalOcean, LLC	Cloud infrastructure provider: physical hosting of the servers that run the site and store the database	Technical access to the underlying infrastructure. Servers operate in the SFO3 region (San Francisco, United States)	United States

Google Ads and Meta Pixel advertising identifiers are loaded via Google Tag Manager, but the corresponding tags do not fire until the visitor grants explicit marketing consent through our consent-management banner. Without that consent, no advertising events are sent to these platforms.

4.3 Authorities

When there is a binding judicial or legal requirement (tax, law-enforcement, or judicial authority), we will share the data strictly required.

5. International transfers

Several of the processors listed in §4.2 have their headquarters outside Chile (mainly the United States and the European Union). In such cases:

The companies mentioned have published data-protection policies and adhere to frameworks such as the EU-US Data Privacy Framework where applicable.
These providers process the data as data processors, exclusively for the agreed purpose.

If you need specific information about the safeguards applied, you can request it via the email indicated in §1.

6. Cookies and similar technologies

We use cookies and similar technologies so the site works, to remember your preferences, to measure its use, and — when you accept — to personalise advertising content. Cookies are grouped into the following categories:

Functional (always active): session, language, currency, cart contents, consent preferences. Without these, the site cannot function correctly.
Analytics: site-usage measurement via Google Analytics (external service) and via our internal analytics tool (data stored locally in our database), both only with your consent.
Marketing/Advertising: Google Ads (conversions), Meta Pixel (when active), only with consent.
Embedded third-party cookies: Freshchat, Calendly, YouTube, and reCAPTCHA may set their own cookies when you interact with their widgets or iframes. Their privacy policies additionally apply when you do so.

The detail per individual cookie (name, purpose, duration, origin) is available in the consent-management banner, where you can also change your preferences or withdraw your consent at any time.

The banner’s behaviour adapts automatically to your jurisdiction of residence, according to applicable local regulation:

Visitors from the European Union, United Kingdom, Brazil, or South Africa: prior-consent model (opt-in). Non-essential cookies remain inactive until you accept them explicitly.
Visitors from the United States, Canada, or Australia: notice-with-opt-out model. Some cookies may activate on first access; you can disable them at any time and, where applicable, exercise specific rights (for example, Do Not Sell or Share My Personal Information for California residents under the CCPA/CPRA) directly from the banner.

In all cases, the banner displays the cookie notice specific to your jurisdiction and lets you consult and modify preferences at any time.

7. How long we retain your data

Data type	Retention period
Submissions to provider-direct contact forms (the inquiry is forwarded to the provider and we keep a technical copy)	1 month from submission. Identifying data (name, email, phone, subject, message) is deleted; the technical trace copy is anonymised for aggregate analysis.
Submissions to inquiry / quote forms that did not result in a booking	1 month from submission (same procedure as the previous point).
Submissions to the passenger-data form during the booking process	1 month from submission; these records are deleted in full (not just anonymised), since the canonical copy of the passenger data is linked to the corresponding order.
Orders and bookings — customer billing data (name, email, phone, RUT/document)	90 days from the trip check-in date. After that period, the order’s billing fields (first name, last name, email, phone, document number) are deleted. The order is retained as a commercial record.
Orders and bookings — administrative notes	Order notes related to payment are retained for accounting reasons; other notes are deleted 90 days after check-in.
Tax documents (boletas, invoices, credit and debit notes)	Minimum 6 years under article 17 of the Chilean Tax Code. In practice, tax documents actually issued are retained indefinitely as an accounting backup. Draft tax documents that never reach the SII (cancelled, corrected, or abandoned) are purged at month-end close. For boletas mainly the customer name is retained; for invoices the full data of the receiving company is retained (legal name, RUT, business line, address, contact).
Support tickets (Freshdesk)	18 months from the last interaction on the ticket; then deleted or anonymised according to the provider’s configuration.
Chat communications (Freshchat)	12 months from the visitor’s last interaction; then deleted according to the provider’s configuration.
Emails sent from our Google Workspace mailboxes (confirmations, replies to inquiries, coordination with providers)	Up to 24 months from sending; older emails are deleted in periodic reviews. Copies kept by the recipient in their own email are outside our control. We do not maintain a duplicate local log on our website. (Pending confirmation: if Google Workspace Vault is enabled, this period will be reduced to 18 months with automatic enforcement.)
Internal user accounts (operators)	While the user is active, and for the legal periods applicable after termination.
Published reviews	Indefinite while they remain published; may be withdrawn at the author’s request.
Technical browsing data (server logs)	12 months.
Internal analytics data (sessions, pages viewed, referrer, language, time on site)	24 months in the active database. After that period, the tool generates an aggregated backup file stored on the server; the specific retention policy for this file is defined in our internal operational procedures.
System backup	We maintain two layers of system backups. (a) Daily copy of the full system, overwritten in each cycle: when we delete personal data according to the retention periods above, its trace in this copy disappears within a maximum of 24 hours. (b) Older point-in-time backups (up to 24 months retention), kept as contingency against security incidents detected after the fact — for example, intrusions that compromise system integrity and require restoring a verified prior point. These backups are not used in normal operation; if after a restore personal data reappears that should already have been deleted, the corresponding deletion procedure is applied again.
Cookies	According to the duration indicated for each cookie in the consent banner.

After the applicable period expires, personal data is irreversibly deleted or anonymised. Deletion processes run automatically via daily scheduled tasks.

8. How we protect your data

We apply reasonable technical and organisational measures proportionate to the risk:

Encryption in transit via HTTPS/TLS on all sites.
Processing of payment methods through specialised providers (Stripe, Transbank, Virtualpos, Global66) in their respective secure environments — we do not store full card numbers or banking credentials on our servers.
Access control to internal tools (Freshdesk, admin panel) by user and minimum necessary permissions.
Protection against automated abuse via reCAPTCHA.
Backups and regular infrastructure auditing.

No system is 100% secure. If we detect a breach affecting your personal data, we will notify you within the timeframes and through the channels required by applicable law.

9. Your rights

As a personal data subject you have the right to:

Access the data we process about you.
Rectify inaccurate or out-of-date data.
Delete (“right to be forgotten”) data whose processing is no longer necessary, subject to the legal retention obligations indicated in §7.
Object to processing and withdraw consent at any time, without affecting the lawfulness of prior processing.
Request portability of your data in a structured, machine-readable format.
Lodge complaints with the competent authority. In Chile, the Council for Transparency and the ordinary courts currently handle these claims; with the entry into force of the new personal data protection law, the Personal Data Protection Agency will be the responsible body.
Additional rights under your jurisdiction. If your local law grants you rights beyond those listed above — for example, California residents under the CCPA/CPRA (right to know, right to delete, right to correct, right not to sell or share personal information), or specific rights under Brazil’s LGPD, Canada’s PIPEDA, South Africa’s POPIA, among others — you may exercise them by contacting us at the email indicated in §14. We will handle each request applying the standard most favourable to the data subject.

To exercise any of these rights, write to us at the email indicated in §1. We will reply within a maximum of 30 calendar days from receipt of the request. We may require additional information to verify your identity before processing the request.

10. Automated decisions and profiling

We do not take decisions that produce legal effects on you based solely on automated processing. Nor do we carry out profiling beyond the typical segmentation of aggregated advertising campaigns (when you accept marketing cookies).

11. Minors

Our services are aimed at persons over 18 years of age. When a trip includes underage passengers, their personal data is provided by their parents or responsible guardians, who guarantee that they have obtained the corresponding consent.

We do not deliberately request or collect personal data from minors under 14 years of age without the express consent of their parents or legal representatives. If you believe a minor has provided us with data without such authorisation, contact us so we can delete it.

12. Changes to this policy

We may update this policy to reflect changes in our practices, in the technology used, or in applicable law. The date indicated at the beginning reflects the current version. If the change is substantial, we will notify you through the channels we usually use.

13. Binding language of this policy

This policy may be available in other languages (English, Portuguese) to make it easier to read for visitors who do not speak Spanish. The Spanish version is the only one that is legally binding. In the event of any discrepancy between the versions, the Spanish text prevails.

14. Contact

For any inquiry, exercise of rights, or complaint regarding the processing of your personal data:

Phone: +56 223 347 802

Email: privacidad@greatchile.com

Postal address: Av. San José María Escrivá de Balaguer 13.105, Oficina 717, Lo Barnechea, Santiago, Chile

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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